Privacy Policy

Overview

iCertainty is committed to protecting your personal information and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and applicable U.S. privacy laws.

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information.

Scope

This Policy applies to personal information collected by iCertainty in connection with its products, services, websites, and communications.

Information We Collect

We may collect:

Name
Organization and title
Contact information (email, phone number, address)
Account and service usage data
Preferences and settings
Device and technical data (IP address, browser type)

We do not collect sensitive personal data unless it is necessary for a specific service and permitted by law. «Sensitive personal information» means personal information that reveals race, ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns health or sex life. In addition, iCertainty will treat as sensitive personal information any information received from a third party where that third party treats and identifies the information as sensitive.

How We Use Information

We use personal information to:

Provide and operate our services
Send service-related and transactional communications (including SMS alerts)
Respond to inquiries and provide support
Improve and maintain our systems and services
Monitor, maintain, and protect the security of our systems

iCertainty does not send marketing or promotional communications to users.
All communications are limited to service-related, transactional, or account-specific messages.

No Sale or Sharing for Marketing

iCertainty does not sell, rent, or share personal information, including mobile numbers or SMS consent data, with third parties for their marketing or promotional purposes.

We may share data only with trusted service providers (such as cloud hosting, analytics, and messaging providers) strictly to operate our services.

Legal Basis for Processing (GDPR)

Where applicable, we process personal data based on:

Performance of a contract
Legitimate business interests
Legal obligations
User consent (where required for optional features or non-essential processing)

Data Retention

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes and enforce agreements

Data Subject Rights

Individuals in the EEA, UK, and similar jurisdictions may have the right to:

Access personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Data portability

Requests can be submitted via: support@icertainty.com

International Data Transfers

Where personal data is transferred internationally, iCertainty relies on:

The EU-U.S. Data Privacy Framework, where applicable
Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms

Security

We implement administrative, technical, and physical safeguards to protect personal data from unauthorized access, loss, misuse, or alteration.

Cookies

We use cookies and similar technologies to:

Enable website functionality
Analyze usage and performance
Improve user experience

Where required by law, we obtain your consent before placing non-essential cookies.

You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to enable you to visit other websites of interest. However, once you have used these links to leave our site, we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide when visiting such sites. Consequently, such sites are not governed by the iCertainty Privacy Policy. You should exercise caution and examine the privacy statement applicable to the website in question.

Your Choices

You may:

Request access to or correction of your personal data
Request deletion of your personal data, subject to legal obligations
Restrict or object to certain data processing, where applicable
Adjust cookie preferences through your browser or consent tools
Opt out of service-related SMS messages at any time by replying STOP

SMS-Specific Privacy

Mobile numbers and SMS consent data are used solely for delivering service-related messages.

This information is never shared with third parties for marketing purposes.

Contact Information

iCertainty LLC
General Counsel
P.O. Box 210202
Nashville, TN 37221
USA
Email: support@icertainty.com

Changes to Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

Effective Date

January 1, 2026