icertainty — Performance Overview

Business Performance Management

ICertainty Business Performance Management helps organizations become more focused, aligned, and effective. ICertainty delivers performance dashboards that translate the organization’s strategy into objectives, metrics, initiatives, and tasks customized to each group and individual in the organization. Using ICertainty Platform, managers, business analysts, and IT professionals learn how to build performance - management systems to communicate objectives and enable their people to measure, monitor, and manage the key activities and processes needed to achieve their goals.

ICertainty’s people-driven performance solutions deliver clear visibility of mission - critical information to each person in his or her day-to-day business processes. Using ICertainty Platform, business managers can build, adapt, and deliver clear goals, open communication, trust, accountability, and recognition for each person’s role and the business processes they manage on a day-to-day basis. Productivity will dramatically improve through the use of automated processes which eliminate the costly menial tasks of managing spreadsheets, e-mails, and share drives, thereby improving each person’s quality of life.

The result is real-time success, as

employees, managers, management, partners, and customers obtain a clear view of their responsibilities pertaining to each business-process requirement, creating the conditions for a successful transaction;

managers use performance dashboards as a powerful agent of change management;

a “single point of truth” allows employees, managers, customers, and partners to utilize process dashboards that deliver actual status with one-click links to the details;

people acquire a holistic overview of all the responsibilities which flow from their defined role;

a consistent series of processes and applications are deployed to optimize the execution of the business strategy;

clear knowledge of “what they need to do” is provided, so people can contribute to a successful execution with six-sigma results;

your employees are energized to make the changes which will put an end to the menial task of chasing down information for audits and analysis;

performance dashboards are incorporated into your processes, allowing each individual to have transparent navigation between summary metrics and details—as well as workflow between systems—while they manage a business activity;

executives are enabled to communicate strategic goals while measuring and monitoring progress in real time, in order to execute strategies and course corrections faster;

critical business processes and activities are monitored, using metrics of business performance that trigger alerts when potential problems arise;

the root cause of problems is analyzed by exploring relevant and timely information from multiple perspectives, and at various levels of detail;

people and processes are managed in such a way as to improve decisions, optimize performance, and steer the organization in the right direction.

Management Has a Clear, Direct View from Strategic Reports to Front-Line Activities Performed by Individual People

ICertainty delivers to managers, from the front lines to the CEO and Board, with ICertainty Dashboards, putting information at everyone’s finger tips to make faster, smarter decisions. These reports give specific and exact details concerning the execution of day-to-day business processes. With one-click, drill-down ability, managers see the precise results, and can drill into the data and documents in real time. The result: the work gets done, and there is nowhere to hide.

Self-Managed Systems Help People Succeed with Instant Feedback in the Business - Process Status

The ICertainty Platform enable managers to build smart, self-managed business processes, using the organization’s existing policies and procedures and related forms, spreadsheets, and other databases, in order to achieve these objectives quickly, and with rapid user adoption. The user experience scales to new solutions as their day-to-day work becomes easier, with less stress, better focus, and confirmation of what they are doing—right or wrong—in real time.

Role-Based Performance Dashboards provide Management with Fast, Accurate Information

The organization succeeds with faster, more structured, accurate, and complete information filing at the beginning of the process, delivering the mission-critical business intelligence the organization needs to make faster, smarter, better informed decisions.

The Difference is Simple: Managers Receive “Keys-to-the-Car” Technology

The difference is simple: business managers can build and adapt ICertainty Dashboards to address each of their unique business requirements, without depending on IT, while enabling users to focus on what matters most to the organization.